Privacy Policy
Last updated: December 23, 2025
1. Introduction and Scope
This Privacy Policy describes how Chores Ninja, LLC ("we", "us", "our", or "Company"), a limited liability company registered in Durham County, North Carolina, USA, collects, uses, shares, and protects your personal information when you use our platform and services (collectively, the "Service"). COMPANY INFORMATION: Chores Ninja, LLC 102 Roundtable Pl Morrisville, NC 27560 Durham County, North Carolina, USA This Privacy Policy applies to all users of the Chores Ninja platform, including task posters, helpers, and visitors. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service. Any capitalized terms not defined in this Privacy Policy have the meanings set forth in our Terms of Service.
2. Information We Collect
We collect several types of information from and about users of our Service: A. INFORMATION YOU PROVIDE DIRECTLY: • Account Registration Information: - Full name and display name - Email address - Password (encrypted and never stored in plain text) - Phone number (if provided) - Profile picture or avatar - Date of birth or age verification • Profile Information: - Bio or description - Skills and service categories - Availability and schedule preferences - Hourly rate range - Neighborhood and zip code - Service area preferences - Profile customization preferences • Task and Booking Information: - Task titles, descriptions, and requirements - Task categories and preferences - Estimated duration and hourly rates - Preferred dates and times - Full street address (for task locations) - Booking applications and messages - Task status and completion information • Communication and Correspondence: - Messages sent through our platform - Support inquiries and customer service requests - Feedback, reviews, and ratings - Survey responses - Comments and forum posts (if applicable) • Payment and Transaction Information: - Payment amounts and rates - Transaction history and records - Payment methods used (recorded by you, not processed by us) - Invoices and receipts - Dispute information • Verification Information (if provided): - Government-issued ID copies - Background check results (if you choose to share) - Professional licenses or certifications - References and credentials B. INFORMATION COLLECTED AUTOMATICALLY: • Device and Technical Information: - IP address and device identifiers - Browser type and version - Operating system and device type - Screen resolution and device capabilities - Language preferences - Referring/exit pages and URLs - Time zone and regional settings • Usage and Activity Data: - Pages viewed and features used - Time spent on pages - Click-through rates and navigation paths - Search queries and filter preferences - Tasks viewed and applications submitted - Login frequency and session duration - Interaction with notifications and emails • Location Information: - Zip code-based location (provided by you) - General geographic area (derived from IP address) - GPS coordinates (only if you grant permission) • Cookies and Tracking Technologies: - Session cookies (required for functionality) - Preference cookies (remember your settings) - Analytics cookies (understand usage patterns) - Authentication tokens - Local storage data C. INFORMATION FROM THIRD PARTIES: • Social Media and Authentication Services: - If you sign up using third-party services (Google, Facebook, etc.) - Profile information from those services - Email address and name from authentication providers • Public Records and Databases (if applicable): - Publicly available information to verify profiles - Business registrations for professional services • Other Users: - Reviews, ratings, and feedback about you - Reports of violations or safety concerns - References and testimonials D. SENSITIVE PERSONAL INFORMATION: We do NOT intentionally collect or request: • Social Security numbers or tax IDs • Financial account numbers or credit card details • Health or medical information • Racial or ethnic origin • Political opinions or religious beliefs • Biometric data • Sexual orientation or preferences If you inadvertently provide such information, please contact us immediately so we can delete it.
3. How We Use Your Information
We use the information we collect for the following purposes: A. PROVIDE AND MAINTAIN THE SERVICE: • Create and manage your account • Enable you to post tasks and apply as a helper • Facilitate connections between task posters and helpers • Display your profile information to other users • Process and display reviews and ratings • Enable in-platform messaging and notifications • Maintain transaction records and payment history • Provide customer support and respond to inquiries B. IMPROVE AND PERSONALIZE THE SERVICE: • Customize your experience based on preferences • Show you relevant tasks and helpers in your area • Recommend services based on your activity • Analyze usage patterns and trends • Test new features and functionality • Conduct research and development • Create aggregated and anonymized statistics C. COMMUNICATE WITH YOU: • Send transactional emails (bookings, completions, etc.) • Notify you of new messages and applications • Send platform updates and service announcements • Provide customer support responses • Request feedback and reviews • Send newsletters and promotional content (with consent) • Survey users about their experience D. SAFETY, SECURITY, AND COMPLIANCE: • Verify user identity and prevent fraud • Detect and prevent abuse, spam, and violations • Investigate reports and safety concerns • Enforce our Terms of Service and policies • Protect against security threats and vulnerabilities • Respond to legal requests and comply with laws • Resolve disputes between users • Maintain audit logs and records E. LEGAL OBLIGATIONS: • Comply with applicable laws and regulations • Respond to subpoenas and legal processes • Protect our legal rights and interests • Enforce our agreements and policies • Cooperate with law enforcement when required F. BUSINESS OPERATIONS: • Process payments and maintain financial records • Conduct analytics and business intelligence • Manage our relationship with service providers • Plan for business continuity • Evaluate and improve business performance G. WITH YOUR CONSENT: • Any other purpose disclosed to you at the time of collection • Marketing and promotional activities you opt into • Third-party integrations you authorize We will not use your personal information for purposes materially different from those described in this Privacy Policy without your consent.
4. How We Share Your Information
We share your information in the following circumstances: A. WITH OTHER USERS (PUBLIC INFORMATION): Visible to ALL users: • Your name and display name • Profile picture • Bio and description • Skills and service categories • Neighborhood and zip code • Average rating and number of completed tasks • Reviews and ratings you've received • Task postings (title, description, category, location, rate) Visible to users you INTERACT with: • Your full address (only after booking confirmation) • Your contact information (if you choose to share) • Message history and correspondence • Booking details and agreements • Payment records for transactions between you B. WITH PLATFORM ADMINISTRATORS: Our employees and administrators may access your information for: • Providing customer support • Investigating safety concerns or violations • Resolving disputes • Maintaining and improving the platform • Complying with legal obligations • Preventing fraud and abuse Administrator access is logged and monitored. Administrators are bound by confidentiality obligations. C. WITH SERVICE PROVIDERS AND PARTNERS: We may share information with third-party service providers who perform services on our behalf: • Cloud hosting and storage providers • Email and communication service providers • Analytics and data analysis providers • Customer support and help desk tools • Security and fraud prevention services • Payment processing partners (if applicable) • Marketing and advertising platforms (aggregated data only) These providers are contractually obligated to protect your information and use it only for specified purposes. D. FOR LEGAL REASONS AND LAW ENFORCEMENT COOPERATION: We will cooperate with law enforcement agencies when legally required or when necessary to protect safety. We may disclose your information if required by law or in good faith belief that such action is necessary to: • Comply with legal obligations, court orders, or subpoenas • Respond to lawful requests from law enforcement or government agencies • Cooperate with law enforcement investigations • Protect and defend our rights, property, or safety • Protect the rights, property, or safety of our users or the public • Detect, prevent, or investigate fraud, security issues, or illegal activity • Enforce our Terms of Service and other agreements • Address emergency situations involving danger of death or serious physical injury We may disclose user data to law enforcement without prior notice to you when legally permitted or required. We may voluntarily report suspected illegal activity or safety threats to appropriate authorities. Emergency requests involving imminent danger may be processed immediately. E. BUSINESS TRANSFERS: If we are involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction. You will be notified via email and/or prominent notice on the platform of any such change in ownership or control of your personal information. F. AGGREGATE AND ANONYMIZED DATA: We may share aggregated, anonymized, or de-identified data that cannot be used to identify you: • Statistical data about platform usage • Trends in task categories and pricing • Geographic distribution of users • Research and industry reports This information does not constitute personal data and may be shared without restriction. G. WITH YOUR CONSENT: We may share your information for any other purpose with your explicit consent or at your direction. WE DO NOT: • Sell your personal information to third parties • Share your information for third-party marketing without consent • Provide your contact information to other users without your permission
5. Data Security and Protection
We implement reasonable technical, administrative, and physical security measures to protect your personal information: TECHNICAL SAFEGUARDS: • Encryption in transit (HTTPS/TLS for all communications) • Encryption at rest for sensitive data • Secure password hashing (never stored in plain text) • Regular security audits and vulnerability assessments • Firewalls and intrusion detection systems • Secure authentication and access controls • Regular software updates and security patches • Database security and access restrictions ADMINISTRATIVE SAFEGUARDS: • Limited access to personal information on a need-to-know basis • Employee training on data protection and privacy • Confidentiality agreements with employees and contractors • Incident response and data breach procedures • Regular review of privacy and security practices • Vendor management and due diligence PHYSICAL SAFEGUARDS: • Secure data centers with restricted access • Environmental controls and disaster recovery • Backup systems and redundancy USER RESPONSIBILITIES: You are responsible for: • Maintaining the confidentiality of your password • Using a strong, unique password • Logging out after using shared devices • Reporting unauthorized access immediately • Being cautious about information you share with other users LIMITATIONS: While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You use the Service at your own risk. DATA BREACH NOTIFICATION: In the event of a data breach that affects your personal information, we will: • Investigate and contain the breach promptly • Notify affected users within 72 hours when feasible • Report to regulatory authorities as required by law • Take steps to prevent future breaches • Provide information about protective measures you can take
6. Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy: ACTIVE ACCOUNTS: • Information is retained while your account is active • You can update or modify your information at any time INACTIVE ACCOUNTS: • Accounts inactive for 2+ years may be subject to deletion • We will notify you before deleting an inactive account • You may reactivate your account to prevent deletion DELETED ACCOUNTS: • Most information is deleted within 30 days of account deletion • Some information may be retained for legitimate business purposes: - Transaction records (for legal/financial compliance) - Dispute resolution records - Security and fraud prevention logs - Information required by law to retain - Safety and abuse prevention purposes - Enforcement of Terms of Service violations • Backup copies may persist for up to 90 additional days DATA RETENTION FOR LEGAL, SAFETY, AND DISPUTE PURPOSES: We may retain certain data even after account deletion when required or permitted by law, including: • Information necessary to comply with legal obligations, court orders, or regulatory requirements • Records needed to resolve disputes, enforce agreements, or defend legal claims • Data required for safety, security, and fraud prevention purposes • Evidence of Terms of Service violations or illegal activity • Information necessary to protect our rights, property, or the safety of users and the public • Retention periods vary based on legal requirements and business needs REVIEWS AND CONTENT: • Reviews and ratings may be retained after account deletion (anonymized) • Public content may remain visible but de-identified • You may request removal of specific content LEGAL OBLIGATIONS: • We retain information as required by law (tax records, etc.) • Information relevant to legal proceedings is retained until resolved • Security logs are retained for audit and compliance purposes DELETION PROCESS: To delete your account: 1. Log into your account 2. Navigate to account settings 3. Select "Delete Account" 4. Confirm deletion 5. Alternatively, contact support@choresninja.com DELETION EFFECTS: • You will lose access to your account and all data • Active tasks and bookings will be cancelled • Outstanding obligations remain enforceable • Deletion is generally irreversible DATA PORTABILITY: • You may request a copy of your data before deletion • Data will be provided in a machine-readable format • Requests processed within 30 days
7. Your Privacy Rights and Choices
You have the following rights regarding your personal information: A. ACCESS AND PORTABILITY: • Right to access your personal information • Right to receive a copy of your data • Right to data portability in machine-readable format • Request by contacting support@choresninja.com B. CORRECTION AND UPDATE: • Right to correct inaccurate information • Right to update outdated information • Update directly through your account settings • Contact support for assistance C. DELETION AND ERASURE: • Right to delete your account and personal information • Right to erasure ("right to be forgotten") • Certain information may be retained for legal reasons • Process requests within 30 days D. RESTRICTION AND OBJECTION: • Right to restrict processing of your information • Right to object to certain uses • Right to opt out of marketing communications • Manage preferences in account settings E. COMMUNICATION PREFERENCES: • Opt out of promotional emails (unsubscribe links provided) • Transactional emails cannot be disabled (necessary for service) • Control notification settings in your account • Contact preferences for support communications F. COOKIES AND TRACKING: • Browser settings to control cookies • Opt out of analytics cookies (may affect functionality) • Do Not Track signals (we honor where technically feasible) G. PROFILE VISIBILITY: • Control what information is visible in your profile • Adjust privacy settings for specific fields • Choose what other users can see H. THIRD-PARTY SHARING: • Opt out of data sharing with third-party partners (where applicable) • Control social media integrations I. WITHDRAW CONSENT: • Right to withdraw consent for optional data processing • May affect access to certain features • Does not affect lawful processing based on other legal grounds J. LODGE A COMPLAINT: • Right to file a complaint with supervisory authorities • Contact your local data protection authority • For North Carolina residents: NC Department of Justice EXERCISING YOUR RIGHTS: To exercise any of these rights: • Email: support@choresninja.com • Subject line: "Privacy Rights Request" • Include: Your name, email, and specific request • We will verify your identity before processing • Response within 30 days of verified request NO DISCRIMINATION: We will not discriminate against you for exercising your privacy rights.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information: WHAT ARE COOKIES: Cookies are small text files stored on your device that help us provide and improve our Service. TYPES OF COOKIES WE USE: A. ESSENTIAL COOKIES (Required): • Authentication and login session management • Security and fraud prevention • Load balancing and performance • Shopping cart and form persistence • Cannot be disabled without affecting functionality B. FUNCTIONAL COOKIES: • Remember your preferences and settings • Language and region preferences • Display preferences • Previously viewed items • Can be disabled in settings C. ANALYTICS COOKIES: • Understand how users interact with the platform • Track page views and navigation paths • Measure feature usage and effectiveness • Identify technical issues • Aggregate and anonymized data only • Can be disabled (may reduce personalization) D. ADVERTISING COOKIES (if applicable): • Measure effectiveness of marketing campaigns • Deliver relevant advertisements • Frequency capping • Attribution tracking • Can be opted out of OTHER TRACKING TECHNOLOGIES: • Web Beacons/Pixels: - Track email open rates - Measure campaign effectiveness • Local Storage: - Store preferences and settings - Cache data for performance • Session Storage: - Temporary data during your session - Cleared when browser closes • Log Files: - Record server requests and responses - Used for troubleshooting and analytics THIRD-PARTY COOKIES: • Google Analytics (if used) • Social media plugins • Embedded content from external sources • Subject to third-party privacy policies MANAGING COOKIES: • Browser settings to block or delete cookies • Opt out of analytics through platform settings • Third-party opt-out tools • Note: Disabling cookies may limit functionality DO NOT TRACK: We honor Do Not Track signals where technically feasible and will not track users who enable DNT in their browsers. COOKIE LIFESPAN: • Session cookies: Deleted when browser closes • Persistent cookies: Expire after specified period (typically 1 year) • You can delete cookies manually at any time
9. Children's Privacy
MINIMUM AGE REQUIREMENT: Chores Ninja is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. COPPA COMPLIANCE: Our Service is not directed at children under 13, and we do not knowingly collect information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). IF WE DISCOVER DATA FROM MINORS: • We will promptly delete such information • We will terminate the account • We will take steps to prevent future access PARENT/GUARDIAN NOTIFICATION: If you believe your child under 18 has created an account or provided information to us, please contact us immediately at support@choresninja.com so we can delete the information and terminate the account. VERIFICATION: We may implement age verification measures and reserve the right to request proof of age.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): RIGHT TO KNOW: • What personal information we collect • Sources from which information is collected • Business purposes for collection • Categories of third parties with whom we share • Specific pieces of information we hold about you RIGHT TO DELETE: • Request deletion of your personal information • Subject to certain exceptions RIGHT TO OPT-OUT: • Opt out of sale of personal information • Note: We do NOT sell personal information RIGHT TO NON-DISCRIMINATION: • Equal service and pricing regardless of privacy choices RIGHT TO LIMIT USE OF SENSITIVE INFORMATION: • Limit use of sensitive personal information • We do not collect sensitive information AUTHORIZED AGENTS: • You may designate an authorized agent to make requests • Agent must provide written authorization VERIFICATION: • We will verify your identity before processing requests • May require additional information to verify RESPONSE TIME: • 45 days to respond (may extend by 45 days if needed) • Will notify you of any extension TO EXERCISE YOUR RIGHTS: Email: support@choresninja.com Subject: "CCPA Privacy Request" CATEGORIES OF INFORMATION COLLECTED: See Section 2 for detailed categories of information we collect. BUSINESS PURPOSES: See Section 3 for how we use your information. DISCLOSURE OF PERSONAL INFORMATION: In the preceding 12 months, we have disclosed personal information to service providers for business purposes as described in Section 4. NO SALE OF PERSONAL INFORMATION: We do NOT sell personal information and have not sold personal information in the preceding 12 months.
11. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR): LEGAL BASIS FOR PROCESSING: • Consent: You have given clear consent • Contract: Processing necessary to fulfill our contract with you • Legal obligation: Required to comply with law • Legitimate interests: Our legitimate business interests YOUR RIGHTS UNDER GDPR: • Right to access your personal data • Right to rectification of inaccurate data • Right to erasure ("right to be forgotten") • Right to restrict processing • Right to data portability • Right to object to processing • Rights related to automated decision-making • Right to withdraw consent DATA TRANSFERS: • Your data may be transferred to and processed in the United States • We use appropriate safeguards for international transfers • Standard contractual clauses or other approved mechanisms DATA PROTECTION OFFICER: For GDPR-related inquiries: Email: support@choresninja.com Subject: "GDPR Privacy Inquiry" SUPERVISORY AUTHORITY: You have the right to lodge a complaint with your local data protection authority. DATA RETENTION: We retain data only as long as necessary for the purposes outlined in this policy.
12. International Users and Data Transfers
Chores Ninja is based in the United States and primarily serves users in the United States. DATA STORAGE LOCATION: • Your information is stored on servers located in the United States • Data may be transferred to and processed in the United States INTERNATIONAL TRANSFERS: • If you access our Service from outside the United States, your information will be transferred to the US • US privacy laws may differ from those in your country • By using our Service, you consent to transfer of your information to the US SAFEGUARDS: • We implement appropriate safeguards for international data transfers • Standard contractual clauses where applicable • Compliance with applicable data protection laws EU-US AND SWISS-US DATA TRANSFERS: • We comply with applicable frameworks and regulations • Appropriate safeguards are in place YOUR CHOICES: • You may choose not to use our Service if you do not consent to international transfers • Contact us with concerns about international data transfers
13. Third-Party Links and Services
Our Service may contain links to third-party websites, services, or integrations: NOT RESPONSIBLE FOR THIRD PARTIES: • We are not responsible for privacy practices of third-party sites • Third-party sites have their own privacy policies • We do not control or endorse third-party content THIRD-PARTY SERVICES WE MAY USE: • Authentication providers (Google, Facebook, etc.) • Analytics services • Email service providers • Cloud hosting services • Payment processors (if applicable) YOUR RESPONSIBILITY: • Review privacy policies of any third-party services you use • Understand how third parties collect and use your information • Direct privacy concerns to the third party SOCIAL MEDIA PLUGINS: • Social media buttons may track your interaction • Subject to the privacy policies of those platforms • May place cookies on your device We encourage you to be aware when you leave our Service and to read privacy policies of other sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. NOTIFICATION OF CHANGES: • Material changes will be notified via: - Email to your registered address - Prominent notice on the platform - In-app notification • "Last Updated" date at the top will be revised • Significant changes may include an acceptance prompt YOUR CONTINUED USE: • Continued use of the Service after changes constitutes acceptance • If you do not agree to changes, you must stop using the Service • You may delete your account if you disagree with changes REVIEW REGULARLY: • We encourage you to review this Privacy Policy periodically • Check the "Last Updated" date for recent changes ARCHIVED VERSIONS: • Previous versions may be available upon request • Contact support@choresninja.com for historical versions
15. Contact Information and Privacy Inquiries
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices: EMAIL: support@choresninja.com Subject: "Privacy Inquiry" or "Privacy Rights Request" MAILING ADDRESS: Chores Ninja, LLC Attn: Privacy Officer 102 Roundtable Pl Morrisville, NC 27560 Durham County, North Carolina United States RESPONSE TIME: • We will respond to privacy inquiries within 5-7 business days • Privacy rights requests processed within 30 days • Complex requests may require additional time WHAT TO INCLUDE IN YOUR REQUEST: • Your full name and registered email address • Specific nature of your request or inquiry • Any relevant details or documentation • Preferred method of response IDENTITY VERIFICATION: • We will verify your identity before processing requests • May require additional information to confirm identity • Protects your information from unauthorized access NO FEE: • We do not charge fees for privacy rights requests • Excessive or repetitive requests may incur reasonable fees • You will be notified before any fees are charged